Terms & Conditions

Template — review with your legal adviser before publishing. Last updated: [date].

1. About these terms

These terms govern your use of this website and any services provided by [Legal company name] ("AL-SAFFAT", "we", "us"), a company registered in Dubai, United Arab Emirates under trade licence number [number], with its registered address at [address].

2. Website information

We aim to keep website content accurate and current, but it is provided for general information only and may change without notice.

3. Cost Estimator and indicative prices

Prices shown on this website, including results from the Cost Estimator, are indicative budget estimates only and are not binding quotations or offers. Final prices depend on a site inspection, the confirmed scope, access, materials, parts availability and other applicable conditions. A binding price is only established by a written quotation that you accept.

4. AI service assistant

The AI service assistant provides general guidance about our services. It may make mistakes, cannot confirm bookings, prices or technician dispatch, and does not replace professional advice or emergency services. In an emergency, contact the relevant official emergency service immediately.

5. Quotations and bookings

Quotations are valid for the period stated on them. A booking is confirmed only when we confirm it in writing (including by email or WhatsApp). We may decline or reschedule work for safety, access or availability reasons.

6. Access and site conditions

You are responsible for providing safe access, any required building management approvals or permits that we cannot obtain on your behalf, and accurate information about the property.

7. Payment

Payment terms are stated on your quotation or contract. [Add accepted payment methods, deposit requirements and late-payment terms.]

8. Cancellations and rescheduling

[Add your cancellation window, any call-out or cancellation charges, and rescheduling policy.]

9. Warranty

[Describe workmanship warranty periods and exclusions. Manufacturer warranties on parts are passed through where applicable.]

10. Liability

To the extent permitted by UAE law, we are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

11. Client accounts

You are responsible for keeping your login details secure. We may suspend accounts that are misused.

12. Governing law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the UAE. The courts of Dubai have jurisdiction.

13. Contact

Questions about these terms: [email] · [phone].